Privacy policy

Privacy Policy

Last Updated: December 19, 2024

RG Handloom (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.rghandloom.in (the “Site”) or use our services (collectively, the “Services”). By using our Site, you agree to the practices outlined in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Site or Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational, legal, or regulatory requirements. We will notify you of significant changes by posting the updated Privacy Policy on this page, and the "Last Updated" date will reflect the latest revision.

Information We Collect

We collect your personal information to provide and improve our Services.

1. Information You Provide Directly

  • Contact Information: Name, address, phone number, and email.
  • Order Details: Billing and shipping address, payment confirmation, and order information.
  • Account Information: Username, password, and security details.
  • Customer Support: Any information you share during communications with us.

2. Information We Collect Automatically

We collect certain information when you use our Site, including:

  • Device and Browser Information: Your IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages viewed, time spent on the Site, clicks, and other interactions.
  • Cookies and Similar Technologies: Cookies, pixels, and other tracking technologies may be used to enhance your experience and analyze Site performance.

3. Information from Third Parties

We may receive your information from:

  • Service Providers: Payment processors, shipping partners, and analytics providers.
  • Marketing Partners: For tailored advertising and promotional purposes.

How We Use Your Information

We use your information for the following purposes:

  1. To Provide Services: Process orders, manage accounts, and deliver products.
  2. To Communicate with You: Send notifications about your account, orders, and promotional offers.
  3. To Enhance User Experience: Analyze Site usage to improve functionality and content.
  4. Marketing and Advertising: Share personalized offers and advertisements.
  5. Security: Prevent fraud and unauthorized access to your account.
  6. Legal Compliance: Fulfill legal and regulatory obligations.

Cookies and Tracking Technologies

We use cookies to:

  • Store your preferences and enhance website functionality.
  • Analyze website performance and user interactions.
  • Serve personalized ads based on browsing behavior.

You can manage cookie settings through your browser. However, disabling cookies may limit certain features of the Site.

How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: For payment processing, shipping, and customer support.
  • With Marketing Partners: For tailored advertising and promotions.
  • With Legal Authorities: To comply with legal obligations or enforce our policies.
  • Business Transactions: In case of mergers, acquisitions, or asset sales.

Data Security

We implement security measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security. If you suspect unauthorized access to your account, contact us immediately.

Data Retention

We retain your information for as long as necessary to:

  • Provide the Services.
  • Fulfill legal and regulatory obligations.
  • Resolve disputes and enforce agreements.

International Data Transfers

Your data may be transferred and processed outside your country of residence. When transferring data, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your information.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Review their privacy policies before providing any personal information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: rghandloomtvpm@gmail.com
  • Phone: +91 75111 3800
  • Address:
    TC 80/968, Rajagopal Handloom,
    Rajadhani Building, Inside East Fort,
    Thiruvananthapuram - 690523, Kerala, India.